Ireland’s 24-hour retail experience
What sets Hanlon’s Gala shop apart is its 24-hour operation, a gem in the country. “We are probably one of maybe three stores in the whole country [Ireland] that open fully 24 hours. So, you could do your shopping at 3 o’clock in the morning,” says Patrick. This unique characteristic has influenced the usage patterns of the installed reverse vending machine, a TOMRA T90, with many customers opting to use it late at night. “Some people still don’t like the idea of coming to the machines during the day. They have a bit of a hang-up about it, but at night, we are offering something a little bit different,” he explained.A lot of them [customers] are happy to use the reverse vending machine somewhere like this that’s a little quieter and easier to access.
Reliable performance with TOMRA T90
The TOMRA T90 RVM has been operational since July 2024, and Patrick Hanlon couldn’t be happier with its performance. “We have had no issues so far. Everything has been running pretty smoothly, so we are very happy,” he said. This positive experience marks a significant improvement from their previous competitor machine, which in Patrick’s word, “was not fit for purpose”. “We spoke to TOMRA, and they advised us on the best machine for our store. TOMRA T90 has worked out very well,” Hanlon added.
Customer feedback on the TOMRA T90 has been very positive. Despite not having advertised the new machine extensively because of the problems with the machine they had before, the store has seen a steady increase in usage. Differently than traditional grocery retailers, where consumers can use the return voucher only for local shop or cash, at Halon’s Gala the voucher allow customers to use their voucher for in-store products or fuel, has been particularly well-received. Anybody that brings back larger amounts of bottles tends to use it to buy fuel, and the smaller amounts tend to be used in stores,
We have had no issues, it’s going really well, and the feedback is very positive so far.
Reflecting on his experience, Patrick Hanlon sincerely recommends TOMRA. “I knew TOMRA were good because they had been in Dunnes and Lidl, and I suppose they’re the type of companies that only deal with top-class providers. It’s worked out very well, and I would recommend them to anybody I speak to,” he concluded.
Hanlon’s Gala’s journey with the TOMRA T90 RVM underscores the importance of sustainability and customer-centric innovations in today’s retail landscape.